Returns & Exchanges
At TOP FLOOR GALLERY, we strive for complete satisfaction with your high-fashion pieces, offering a 14-day return window for items in their original, unworn condition. Please ensure all designer tags and security seals remain intact to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Authorization number.
Prepare the Package
Securely pack the items in their original designer packaging and include the printed return slip inside the box to ensure efficient processing.
Ship to the Gallery
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Quality Inspection & Refund
Once our team verifies the condition of your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing